Terms and Conditions Agreement

Terms and Conditions Agreement - Tetamman.tech

Tetamman.tech, officially registered in the Kingdom of Saudi Arabia, is a platform specializing in the sale and distribution of electrical, home, and air conditioning appliances, as well as providing maintenance services. The company established this website and mobile applications to provide sales, delivery, and maintenance services.

Definitions:

  • Tetamman.tech or The Store: Refers to the website tetamman.tech and its affiliated applications.
  • The Customer: Any person using the site for the purpose of purchasing, maintenance, or benefiting from the services.
  • Products: The appliances displayed on the site.
  • The Account: The customer's specific record for accessing services.

First: Account Registration Conditions

  • Users must be 18 years of age or older, or the legal age of majority in the country of use.
  • Registration requires accurate data (name as it appears on the ID, address, mobile number, email).
  • Tetamman.tech reserves the right to refuse account creation or cancel it if false information is found or if terms of use are violated.
  • The email and phone number are considered official means for legal notices and communications.
  • The user is fully responsible for protecting their password and the activities performed through their account.

Second: Products and Prices

  • We strive for accuracy in product descriptions and images, but slight differences may occur between the approximate image and reality.
  • The display of a product does not guarantee its permanent availability; if stock runs out after purchase, the amount will be refunded to the customer.
  • Price differences may exist between the website and physical branches (if any).

Third: Sale and Purchase Services

  • The purchase process is considered confirmed after the issuance of the electronic invoice and payment via available methods.
  • Tetamman.tech reserves the right to cancel an order in case of:
  • Payment failure or delay in "SADAD" payment for more than one hour.
  • Error in the delivery address or inability to reach the customer.
  • Failure to pick up the order from the showroom (if the option is available) for more than 7 days for a paid order.

Fourth: Delivery and Installation

  • The customer is responsible for the accuracy of the address. Any error leading to delivery to another person is the customer's responsibility.
  • Product Inspection: The customer must inspect the product immediately upon receipt in front of the representative. The departure of the representative constitutes an acknowledgment of the product's safety from breakage and visible defects.
  • Installation: The installation site must be prepared (electricity, plumbing, AC openings). The technician has the right to refuse installation in case of danger or if the site is not ready.
  • Installation Warranty: We guarantee installation quality for 3 months from the date of service. This does not include malfunctions resulting from site defects or the customer's old connections.
  • Express Delivery: Available for selected items and in specific cities (Riyadh, Jeddah, Dammam) for orders placed before 4 PM.

Fifth: Warranty

  • The appliance warranty is the authorized agent's warranty for two years, and the agent's terms regarding repair and replacement apply.
  • The warranty is voided in case of loss of the original invoice or misuse (such as operating the device on a voltage other than 220-240V).

Sixth: Payment Services

  • We accept payment via credit cards (Visa/MasterCard), Mada, and available digital payment methods.
  • Tetamman.tech reserves the right to request an ID number to verify the integrity of financial transactions when necessary.

Seventh: Returns and Exchanges

  • Returns: Available within 7 days if specifications are not met or if there is a manufacturing defect (based on an authorized technician's report).
  • Return Conditions: The product must be in its original condition, packaged, unopened, and unused.
  • Fees: If the return is due to the customer's preference without a defect in the product, an administrative and operational fee of 2% (minimum 100 SAR) will be deducted.
  • Sensitive Devices: (Mobiles, Computers, Tablets) Exchange is available within 24 hours only, provided the original packaging has not been opened.

Eighth: Maintenance Services Warranty Policy (Specific to Tetamman.tech)

  • We guarantee the quality of the technical work provided by our technicians for [30 days] on the repaired fault only.
  • The warranty does not include spare parts that the customer refuses to replace with new ones or malfunctions resulting from misuse after the repair.

Ninth: Complaints and Inquiries Policy

At Tetamman.tech, we care about your satisfaction. You can contact us via:

  • Electronic Platform: Submit a complaint or inquiry via the "Contact Us" link on the website tetamman.tech.
  • Unified Contact Number: Call 0536522275 during official working hours.
  • Working Hours: Sunday to Thursday (8 AM - 10 PM), and Saturday (4 PM - 10 PM).

General Provisions:

  • This agreement is subject to the laws and regulations of the Kingdom of Saudi Arabia.
  • Tetamman.tech reserves the right to amend these terms at any time; amendments become effective 7 days after being posted on the site.