Privacy Policy

Privacy Policy - Tetamman.tech

First: Introduction

This policy outlines the mechanism for collecting and protecting the personal data of Tetamman.tech platform users and serves as a fundamental document to ensure transparency and security.

The "Platform," wherever mentioned, refers to the website tetamman.tech and our associated mobile applications.

We do not collect personal information without your knowledge; collection occurs during browsing, registration, or communication with us. Providing the platform with your data constitutes an authorization for us to process it in accordance with this policy.

Tetamman.tech reserves the right to amend the terms of this policy at any time, and the amended version becomes effective 7 days after its publication. Your continued use of the platform signifies your implicit consent to these amendments.

Second: Information We Collect

  • Identity and Contact Information: Name, ID number, address, email, and mobile number, used to verify your identity and enable purchasing and delivery services.
  • Technical Usage Data: We collect information on how you browse, access times, device type, browser, and IP address to improve the user experience and develop performance.
  • Geographic Location: By using the platform, you grant us permission to access your location via map services to provide our services accurately (such as locating the nearest maintenance center or delivery address).
  • Aggregated Data: We may use anonymous statistical data (which does not identify you) for research, development, and market analysis purposes.

Third: Technical Support and Communication Information

When you contact us for support via phone (0536522275), email, or WhatsApp, we collect your personal data and conversation history. Calls may be recorded for quality monitoring purposes.

We use the collected information for marketing and promoting Tetamman.tech services, either directly or in cooperation with authorized partners.

Fourth: Cookies

We use cookies to recognize your device, provide customized services, and display advertisements aligned with your interests through Google or third parties.

Tracking technologies help us measure platform performance and promptly detect and resolve technical errors.

Fifth: Sharing Information with Third Parties

  • We may share your data with service providers (such as shipping companies, payment gateways, and maintenance technicians) to fulfill your requests.
  • We are committed to sharing information with government or judicial authorities when legally necessary, for national security protection, or to execute judicial rulings.
  • Data may be shared in cases of future mergers or total/partial acquisitions of the platform by other entities.

Sixth: Marketing and Development

The customer agrees to Tetamman.tech using their information for marketing purposes. The platform has the right to provide business partners with contact data (such as mobile number or email) to send marketing and promotional offers.

Customers may receive updates via WhatsApp or text messages regarding order status or exclusive offers.

Seventh: General Provisions and Information Security

We follow high security standards to protect your data; however, no electronic storage system is 100% secure. Therefore, we disclaim responsibility for any breach beyond our control.

The platform is not responsible for any damages resulting from fraud or attacks carried out by third parties against the platform.

You can modify or delete your personal information from your account settings at any time, noting that deleting certain data may affect the quality of the services provided to you.