Returns, Exchanges, and Warranty Policy - Tetamman.tech
Dear customer, we would like to inform you that at Tetamman.tech, we are happy to meet your requests for returning or exchanging any unused product. Please review the following policies for our website, tetamman.tech.
First: Order Cancellation
- Cancellation by Tetamman.tech: The website tetamman.tech reserves the right to cancel an order for any of the following reasons:
- Payment process failure.
- The customer delays payment via the "SADAD" system for more than one hour.
- If the delivery address or contact information is incorrect.
- Failure of the customer to pick up an "online" paid order for more than 7 days (for the showroom pickup service).
- Cancellation by the Customer: To proceed with an order cancellation, you must first contact us at 0536522275. You can cancel your order in the following cases:
- If the order has not been delivered or shipped to you yet.
- If the product does not match the main specifications.
- If there is a defect or flaw in the product.
Second: Returns, Exchanges, and Refunds
- The customer has the right to request a return within (7) days of receiving the product in the event of a manufacturing defect or non-compliance with specifications.
- Technical Procedure: If a technical malfunction occurs during the exchange period, please contact customer service at 0536522275 to report it. This allows us to contact the agent and send a technician from their side. You will be contacted within 48 hours of the arrival of the technical report.
- Fees: In case of returning a product due to a flaw, manufacturing defect, or damage resulting from delivery, no additional fees will be charged. However, if the return is due to a change in the customer’s mind, the customer will be charged a loading and unloading fee of 2% of the invoice value (minimum 100 ).
- Condition: The product must be in its original condition with all accessories and original packaging. Products containing scratches or damage resulting from misuse will not be accepted.
Third: Exceptions
- Software and video games are non-returnable.
- Personal care devices (shavers, oral care, etc.) cannot be exchanged or returned for public health reasons, unless a manufacturing defect is present within 7 days.
- Mobile phones, computers, and printers cannot be exchanged or returned unless there is a flaw or defect in the product within 7 days.
Fourth: Warranty and Maintenance (Products)
- All sold products are covered by a manufacturer's warranty for two years from the date of purchase.
- The warranty is provided by the agent, not Tetamman.tech, and does not cover misuse.
- All devices are designed to operate on 220-240 volts; malfunctions resulting from using an incorrect power source are excluded from the warranty terms.
Fifth: Maintenance Services Warranty Policy (Specific to Tetamman.tech)
In commitment to service quality at Tetamman.tech, maintenance services are subject to the following:
- Warranty Period: We guarantee the quality of repair and labor for the specific serviced fault for a period of [30 days] from the date of receiving the device.
- Spare Parts: Authorized agent warranty terms apply to new spare parts that are installed.
- Warranty Scope: The warranty covers only the specific fault identified in the repair order and does not extend to other faults that may appear later due to misuse or external factors (such as liquids or breakage).
- Warranty Voidance: The maintenance warranty is considered void if the device is opened or an attempt is made to repair it at other maintenance centers during our warranty period.
Basic Requirements for Exchange and Return:
- The original purchase invoice must be attached.
- The device must be in its original condition, exactly as it was purchased.
- If the customer does not receive the goods within 15 days of the invoice date, the company has the right to cancel the sales order and consider the amount as a credit for the customer.
For Contact and Technical Support:
- Website: tetamman.tech
- Unified Number: 0536522275
